Leading Industrial Automation & Automation Engineering Company | CIMTEC > Shop Automation Products > Brands > Universal Robots > Customized Support
 

CIMTEC IS PROUD TO OFFER UNIVERSAL ROBOTS SERVICE360


We want you to get the most out of your robot investment. UR Service360 gives you new ways to proactively monitor, optimize and safeguard cobot performance with enhanced support and preventative maintenance. 

These comprehensive support offerings protect production lines, maximize uptime, reduce risk and promote success by ensuring that you are prepared for the unexpected.   Service360 equips you to:

1.  Mitigate risk and take control of unexpected expenses due to unplanned service costs and reducing downtime and delays.

2.  Maximize cobot ROI through remote and onsite performance and programming checks, environment assessments and access to UR’s certified engineers, automation experts and 24/7 customer support portal.

3.  Keep production running with preventative services and rapid-response visits.

4.  Recover rapidly in the event of the unexpected with access to hassle-free service, parts and replacements through UR’s Global Distributor Network.

Choose from these three package offerings

UR SERVICE360 STANDARD

Included in robot purchase

•  15 months coverage

•  4 business hours response times

•  Case response by UR & global UR partner

•  24/7 UR customer portal online case management system

•  Warranty covered expenses


UR SERVICE360 BASIC

Includes UR Service360 Standard benefits plus:

•  12 months coverage

•  Purchase anytime during warranty period to meet business and budgetrary requirements


UR SERVICE360 ADVANCED

 Includes UR Service360 Standard and Basic benefits plus

•  12 months coverage

•  UR remote robot check, 1 per contract year conducted by a UR engineer

•  UR onsite robot check, 1 per contract year conducted by a UR engineer in conjunction with a distribution partner’s engineer

•  2 week robot loan per contract year

"The UR5 does in 4 hours what it would take manual labor 3-4 days to accomplish."

Geoff Esalette RSS Manufacturing

"If you can work a smartphone, you can pretty much work these robots."

Sabrina Thompson Scott Fetzer Electrical

"Our return on investment was less than two months."

Joe McGrunroy Dynamic Group

Contact our engineer team to set up a demo session at support@cimtec.com or call.